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Privacy Policy

Last updated: 15/01/2022

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samanthatravels.fr places great importance on the protection of your privacy and personal data. This policy aims to inform you transparently about how we collect, use, and protect your information when booking our chauffeur services (VTC).

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1. The Data Controller

The personal data collected on this site is processed by:

  • Company Name: Samantha Travels 

  • Legal Form: SARL

  • Registered Office: Paris, France

  • Contact Email: travelssamantha@gmail.com

 

2. Data We Collect

In the course of using our services, we may collect the following categories of data:

  • Identity Data: First name, last name.

  • Contact Data: Email address, phone number.

  • Trip Data: Pickup address, destination address, date and time of travel, flight or train number (if applicable).

  • Payment Data: Transaction history (Note: We do not store your full credit card numbers; these are managed by our secure payment provider [E.g., Stripe, PayPal, SumUp]).

  • Technical Data: IP address, connection data via cookies (see Cookies section).

 

3. Why Do We Collect Your Data? (Purposes)

Your data is collected for the following reasons:

  1. Booking Management: To plan and execute your transport service.

  2. Customer Relations: To send booking confirmations, quotes, or contact you in case of delays/changes.

  3. Billing and Accounting: To issue invoices in compliance with French law.

  4. Service Improvement: To analyze site usage and optimize your experience.

  5. Marketing (Optional): To send you promotional offers, only if you have explicitly consented (e.g., newsletter subscription).

 

4. Legal Basis for Processing

The processing of your data is based on the following legal grounds under the GDPR:

  • Contract Performance: Necessary to provide the transport service.

  • Legal Obligation: Storing invoices and accounting documents.

  • Consent: For specific cookies or marketing communications.

 

5. Data Sharing (Recipients)

Your personal data is strictly confidential. It may be transmitted only to:

  • Our internal staff (drivers).

  • Our technical service providers (website host, booking software, payment processor).

  • Competent authorities, if required by law.

We never sell or rent your data to third parties.

 

6. Data Retention

We keep your data only for as long as necessary for the purposes outlined:

  • Order-related data: 5 years (commercial limitation period) to 10 years (accounting documents).

  • Marketing data (if applicable): 3 years from the last contact.

  • Cookies: Maximum 13 months.

 

7. Data Security

We implement technical and organizational security measures (HTTPS protocol, strong passwords, restricted access) to protect your data against unauthorized access, loss, or alteration.

 

8. Your Rights

In accordance with the GDPR and the French "Informatique et Libertés" law, you have the following rights regarding your data:

  • Right of access and rectification.

  • Right to erasure (right to be forgotten).

  • Right to restriction of processing.

  • Right to data portability.

To exercise these rights, you can contact us at: [Your professional email].

If you feel, after contacting us, that your rights are not being respected, you have the right to lodge a complaint with the CNIL (the French Data Protection Authority) via cnil.fr.

 

9. Cookies

The samanthatravels.fr website may use cookies to improve your browsing experience.

  • Functional Cookies: Necessary for the site to work properly.

  • Analytical Cookies: To measure audience and traffic (e.g., Google Analytics).

You can configure your browser to refuse cookies at any time.

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